FAQ

We’re happy to hear from you – But you might find your answers in our FAQ first
  • Yes, our products are certified Halaal through the NIHT. You can independently verify our certification via the NIHT directory: https://halaal.org.za/directory-listing/bubble-tea-shop-online-strydom-park

     

  • Yes, we do! You can visit us at our shop in Randburg Mikro Industrial Park, Unit D1, 17-19 Hammer Ave. We're open Monday to Thursday from 09:00 to 16:30, and Fridays from 09:00 to 16:00. We’re closed on weekends and public holidays. The shop accepts cash, card, and EFT payments.

  • Absolutely! We deliver nationwide across South Africa. At the moment, we do not offer international deliveries.

  • Short answer: 1–5 working days. Local deliveries (greater Gauteng) typically arrive in 1–2 days. Major centres take about 2–3 days, and outlying areas can take up to five working days. We use a third-party courier (FastWay), so while we don’t control their delivery times, we make sure your parcel is packed and handed over to them as fast as humanly possible.

  • Please contact us within 24 hours of receiving your parcel, and we’ll sort it out. We’re real people and we genuinely care—mistakes can happen, but we always make it right.

    • Nationwide Free Shipping: Enjoy free shipping on all orders over R650.
    • Gauteng Free Shipping: Enjoy free shipping on all orders over R300 for deliveries within 25km of Randburg.
    • Shipping Rate: A flat rate of R100 applies for deliveries to all other orders.
    • Delivery Time: Expect your order to arrive within 1-5 business days.
  • We certainly do! CLICK HERE to find out more.

  • CLICK HERE to apply for a business account to access bulk pricing for bubble tea ingredients. Once approved, you can place orders via email.

Kontak

Email:
hello@btso.co.za

Phone:
+27 11 702 3089

Address:
Randburg Mikro Industrial Park
Unit D1, 17–19 Hammer Ave
Strydompark, 2169