At BTSO (Pty) Ltd, we strive to provide you with convenient and efficient shipping options to ensure your orders reach you in a timely manner. Please review the following shipping policies before making your purchase:
1. Shipping Rates: Shipping costs are calculated based on the weight and volume of your order. These costs are automatically calculated at the checkout process using our reliable third-party shipping service.
2. Free Nationwide Delivery: Enjoy free nationwide delivery on orders over R750. For customers located in the greater parts of Gauteng, we offer free delivery on orders over R500. Take advantage of this offer to save on shipping costs.
3. Delivery Timeframes: We understand the importance of receiving your order promptly. Once your order is placed, please allow 1-2 business days for processing and handling. Delivery times may vary depending on your location and the shipping method selected during checkout.
Delivery takes anywhere from 1-5 days. Please note that the below are good guidelines, but since we make use of a 3rd party courier service we cannot control nor promise the below delivery times:
Local Deliveries (JHB & PTA) orders may be delivered on the same day if placed early enough (before 9AM) and are often delivered within 1 working day.
Major Centres take between 1-2 working days for delivery.
Regional Centres take between 2-5 working days for delivery.
4. Tracking Your Order: Upon shipment, you will receive a confirmation email containing a tracking number. You can use this tracking number to monitor the status of your delivery through our shipping partnerโs website.
5. International Shipping: At this time, we only offer shipping within South Africa. We do not provide international shipping services.
6. Address Accuracy: Please ensure that the shipping address provided during checkout is accurate and complete. We cannot be held responsible for delays or non-delivery due to incorrect address information provided by the customer.
7. Shipping Restrictions: Certain items may be subject to shipping restrictions due to size, weight, or legal regulations. We will notify you if any restrictions apply to your order during the checkout process.
8. Contact Us: If you have any questions or concerns regarding our shipping policies, please donโt hesitate to contact our customer service team at hello@bubbleteashoponline.co.za
By placing an order with BTSO (Pty) Ltd, you agree to abide by the terms outlined in this shipping policy. Thank you for choosing us for your shipping needs.
