FAQ

Local Deliveries (JHB & PTA) orders may be delivered on the same day if placed early enough (before 9AM) and are often delivered within 1 working day.

Major Centers take between 1-2 working days for delivery.

Regional Centers take between 2-5 working days for delivery.

The delivery fee is calculated at checkout and depends on size, weight and where we are delivering too 🙂

ESTIMATED DELIVERY COSTS:

Local Deliveries (JHB & PTA) +-R65

Major Centres +-R119

Regional Centres +-R149

Follow this link for a map 

EASY RETURNS AND EXCHANGE

We have always set out to provide the very best product available, and we are confident that we have been keeping to that promise. If you feel like your order was not of the highest standard, we are going to do our utmost best to make this right. We would like to make a small ask, please ensure that it was purchased from us. That’s it. If you have any questions, please feel free to contact us on: Phone: 011 702 3089 Email: hello@bubbleteashoponline.co.za There are a few important things to keep in mind when returning a product you purchased. You can return unwanted items within 7 working days of receipt of your goods.

It is a seaweed extract (a gel like skin) wrapped around a  juice through a process known as spherification and is a complementary good that goes with Bubble Tea and Frozen Yogurt normally but can be used in cocktails or on any other application you can dream of.

Bubble tea is more than just a drink; it’s an experience! Originating from Taiwan, this versatile beverage has evolved to include a range of tea bases, from black and green to oolong and herbal. You’re not limited to just milk and sugar—choose from fruity syrups, popping pearls, and even jellies as add-ins. Whether you like it creamy, fruity, or with a caffeine kick, there’s a bubble tea to suit your taste. Customize it your way and enjoy this unique, textural delight!

PayFast accepts the following payment methods:

• Credit Card and Debit Card
• Instant EFT
• Master Pass

We accept cash, credit card and debit card for collections at our factory shop.

To use a coupon:

1. Proceed to checkout once you are satisfied you have added all the products you want to your virtual basket.
2. At checkout you will see light blue information bar asking if you have a coupon. Click on ‘Click here to enter your coupon’.
3. Enter your coupon code and click ‘APPLY COUPON’
4. If the coupon is valid you will receive a success message ‘coupon code applied successfully’.
5. You may now proceed to pay :)

We make use of PayFast and Zapper for our payment gateway providers.

PayFast: PayFast is an online payment processing service. PayFast accepts secure payments from online buyers by offering a variety of payment methods, including credit card, Instant EFT, MasterPass,mobicred, SCode and debit card

Zapper: Zapper is a free ‘scan to pay’ app that makes payments convenient and secure for both online shoppers and merchants.

How Zapper works:

Yes they are.

Our products are certified Halaal by the National Independent Halaal Trust (NIHT). You may visit the NIHT website for more or contact them directly on +2711 854 4381 to verify.

Tapioca Pearls are processed by passing the starch through a sieve and being compressed into little balls. They are then boiled until they are a gummy texture and often sweetened with sugar afterwards. Our Tapioca Pearls are commonly used as a topping in traditional bubble tea.

You can make the more Traditional Milky Bubble Tea, which is sweet milky drink (originally it was literally just a tea base with milk and sugar shaken over ice) and poured over tapioca pearls. For the milky variety we would suggest using our flavoured powders.

Or you may make more of an  Iced Tea Bubble Tea with Bursting Bobas at the bottom. This is the more popular variety here in South Africa we have seen that the most popular form of Bubble Tea is more of an

There are a variety of ways to make your own iced tea variety:

1. You may buy an iced tea from your local super market to which you will add Bursting Bobas
2. You may buy our Rooibos Infused Syrups and simply add water to the syrup and your Bobas
3. You may brew your own tea and flavour it with a syrup of your choice to suit your preference and add your choice of toppings to it.

Normal straws simply won’t do the job, they simply are not thick enough for our toppings to be sucked up. If you prefer to stay away from our plastic straws (thank you) you may want to consider either our reusable Stainless Steel Bubble Tea Straw which are big enough to get the job done or our Fat Sized Biodegradable Straws.

Absolutely!

We have already helped many independent Bubble Tea shops across South Africa start up as well as helped coffee shops and restaurants offer bubble tea as an additional drink on their menus.

It is important to remember that we are not selling a franchise, but do have a wealth of knowledge that we are more than willing to share with you. Feel free to visit our WHOLESALE SITE and see how we can help you. Let’s get the conversation started!