Frequently Asked Questions
Hopefully we can help answer some of your questions below. If you feel that you need any further assistance, please contact us. We are here to help!
Local Deliveries (JHB & PTA) orders may be delivered on the same day if placed early enough (before 9AM) and are often delivered within 1 working day.
Major Centers take between 1-2 working days for delivery.
Regional Centers take between 2-5 working days for delivery.
The delivery fee is calculated at checkout and depends on size, weight and where we are delivering too 🙂
ESTIMATED DELIVERY COSTS:
Local Deliveries (JHB & PTA) +-R65
Major Centres +-R119
Regional Centres +-R149
EASY RETURNS AND EXCHANGE
We have always set out to provide the very best product available, and we are confident that we have been keeping to that promise. If you feel like your order was not of the highest standard, we are going to do our utmost best to make this right. We would like to make a small ask, please ensure that it was purchased from us. That’s it. If you have any questions, please feel free to contact us on: Phone: 011 702 3089 Email: firstname.lastname@example.org There are a few important things to keep in mind when returning a product you purchased. You can return unwanted items within 7 working days of receipt of your goods.
- You have 7 calendar days to return an item from the date you received it.
- Only items that have been purchased directly from us.
- Please ensure that the item you are returning has not been opened.
HOW TO PROCESS A RETURN, EXCHANGE OR REFUND
Fill Out This Handy Form. That’s it. We’ll take care of the rest and get back to you within a working day. For more information please contact us on: Phone: 011 702 3089 Email: email@example.com
It is a seaweed extract (a gel like skin) wrapped around a juice through a process known as spherification and is a complementary good that goes with Bubble Tea and Frozen Yogurt normally but can be used in cocktails or on any other application you can dream of.
Bubble tea is more than just a drink; it’s an experience! Originating from Taiwan, this versatile beverage has evolved to include a range of tea bases, from black and green to oolong and herbal. You’re not limited to just milk and sugar—choose from fruity syrups, popping pearls, and even jellies as add-ins. Whether you like it creamy, fruity, or with a caffeine kick, there’s a bubble tea to suit your taste. Customize it your way and enjoy this unique, textural delight!
To use a coupon:
- Proceed to checkout once you are satisfied you have added all the products you want to your virtual basket.
- At checkout you will see light blue information bar asking if you have a coupon. Click on ‘Click here to enter your coupon’.
- Enter your coupon code and click ‘APPLY COUPON’
- If the coupon is valid you will receive a success message ‘coupon code applied successfully’.
- You may now proceed to pay 🙂
PayFast: PayFast is an online payment processing service. PayFast accepts secure payments from online buyers by offering a variety of payment methods, including credit card, Instant EFT, MasterPass,mobicred, SCode and debit card
Zapper: Zapper is a free ‘scan to pay’ app that makes payments convenient and secure for both online shoppers and merchants.
How Zapper works:
Tapioca Pearls are processed by passing the starch through a sieve and being compressed into little balls. They are then boiled until they are a gummy texture and often sweetened with sugar afterwards. Our Tapioca Pearls are commonly used as a topping in traditional bubble tea.
You can make the more Traditional Milky Bubble Tea, which is sweet milky drink (originally it was literally just a tea base with milk and sugar shaken over ice) and poured over tapioca pearls. For the milky variety we would suggest using our flavoured powders.
Or you may make more of an Iced Tea Bubble Tea with Bursting Bobas at the bottom. This is the more popular variety here in South Africa we have seen that the most popular form of Bubble Tea is more of an
There are a variety of ways to make your own iced tea variety:
- You may buy an iced tea from your local super market to which you will add Bursting Bobas
- You may buy our Rooibos Infused Syrups and simply add water to the syrup and your Bobas
- You may brew your own tea and flavour it with a syrup of your choice to suit your preference and add your choice of toppings to it.
Normal straws simply won’t do the job, they simply are not thick enough for our toppings to be sucked up. If you prefer to stay away from our plastic straws (thank you) you may want to consider either our reusable Stainless Steel Bubble Tea Straw which are big enough to get the job done or our Fat Sized Biodegradable Straws.
We have already helped many independent Bubble Tea shops across South Africa start up as well as helped coffee shops and restaurants offer bubble tea as an additional drink on their menus.
It is important to remember that we are not selling a franchise, but do have a wealth of knowledge that we are more than willing to share with you. Feel free to visit our WHOLESALE SITE and see how we can help you. Let’s get the conversation started!