Category Archives: FAQ

Are your products halaal? Some are halaal, some are not halaal. We sell many brands on our website and it would be best to contact the brand directly to verify their halaal status. All the BTSO branded products are certified Halaal by the National Independent Halaal Trust (NIHT). You may visit the NIHT… Read More

FAQ

Where is your shop, may I collect?

We are based in Kyalami, Johannesburg but unfortunately we do not have a walk in shop yet and do not offer collections, no ifs ands or buts 😉 But you may can find some of our products and bubble tea on our Stockists Map All our sales are done purely online for now 🙂 Read More

FAQ

How Much Does Delivery Cost?

Typically between R86.25- R119 and free delivery on all orders over R750 Local Deliveries (JHB & PTA) R86.25 Major Centres R119 Regional Centres R149 Read More

FAQ

How Long Does Delivery Take?

Anywhere from 1-5 days. Please note that the below are good guidelines, but since we make use of a 3rd party courier service we cannot control nor promise the below delivery times: Local Deliveries (JHB & PTA) orders may be delivered on the same day if placed early enough (before 9AM) and are often delivered… Read More

Bubble Tea Shop Online

4.9

Based on 78 reviews

Anke De Wit

2021-02-24T06:21:10+0000

The service is incredible! 1 day delivery. I love this product and can understand why you guys can sometimes not keep... up with demand!!!! well doneread more

Dena De Freitas

2021-02-23T20:02:12+0000

Love boba Iced rooibos tea , awesome quick service.

Mariza Osorio

2021-02-20T06:02:07+0000

Absolutely amazing service! Ordered yesterday morning and received it yesterday afternoon! Fantastic website and... products! Can't wait to make some bubble tea! Yum! Yum 😋 Highly recommended 🌟🌟🌟🌟🌟read more

NellaMari Herbst

2021-02-15T10:59:09+0000

Loved loved loved it soooo much. Will definitely order again soon. Prices were good and delivery was so fast! Can't... wait to make my magic bubble tea and blow my friend's mindsread more

Stephne Ashworth

2021-01-12T13:48:34+0000

Love the Bubbles! Especially good during Lockdown. Delivery and service without fault. Now BTSO needs to get more stock... in as we all want more, more, more!read more

Michelle Bolton

2021-01-11T18:15:34+0000

Great Service and quick delivery. Love the boba with gin 😊

Elizke Williams

2020-12-15T13:10:31+0000

Speedy next day delivery, website user friendly, easy payment methods, awesome Ebubble reward system, delicious... products. Only problem is that my pantry is too small to buy everything! 😜read more

Judy Lee

2020-12-11T04:48:54+0000

Mornings, I ordered on Tuesday and received my goods on Wednesday, speedy delivery, I love it I tried the Ginger Lime... drink infusion and my drink tastes awesome, I love love itread more

Faye Rahl-Botha

2020-12-08T17:51:41+0000

Absolutely great service, communication and products! Everything arrived perfectly packaged less than 2 days later.... We’ll definitely be ordering again soon. Thank you, BTSO!read more

Jacques De Villiers

2020-12-07T09:44:42+0000

Your service is impeccable and your products are great, keep up the good work!

Samantha Christine Senekal

2020-10-29T16:48:09+0000

I order my lovely goodies on Sunday.. Monday afternoon my order was delivered.. Super speedy services. Love my Gin... Tonic and so much tastier than traditional tonic water..read more

Leona Hartzer

2020-10-15T05:13:49+0000

Delicious and fun, and when it comes with impeccable service and super quick delivery, it's just an absolute pleasure!... If I could give you 10 stars I would!read more

Hannes Luyt

2020-09-23T10:25:20+0000

Best service and the product to compliment the good service.

Raeesa Hoosain

2020-08-23T04:45:16+0000

I placed my very first order on Thursday morning and it was out for delivery the very same day 😁 In a world where... service is dead glad to know some people still pride themselves on good customer service. The product is also amazing. Super impressed and will definitely be placing my next order soon 💕read more

Carin Crouwcamp Cilliers

2020-07-13T08:30:09+0000

Best service EVER!!! Order Friday morning- delivered Saturday morning early. Wow wow wow!’

Zenda Botha-Grobler

2020-07-04T11:29:15+0000

We just love, love your bubbles 💓 Outstanding service and delivery... Thank you

Tasmeya Deedat

2020-07-04T09:50:03+0000

Excellent service online and from Storm and was impressed with delivery in less than 24 hours... Delicious Boba and... syrups and having so much fun creating different bubble tea drinks with my girls...read more

Leanri Bouwer

2020-03-19T12:26:28+0000

I am really amazed by the awesome service I received. I order yesterday morning and it was delivered yesterday... afternoon.... Now this is excellent customer services.👌read more

Evol Prinsloo

2020-02-28T07:18:22+0000

I am beyond blown away at the service i received from Bubble Tea Shop ! I ordered yesterday and exactly what i ordered ... arrived this morning ! Wow , cant wait to try the product .Thanks for the amazing prompt service .😄read more

Rene Thomas

2020-02-26T19:08:54+0000

They are such friendly people and excellent service.

Nicoleen Augustyn

2020-01-29T07:42:46+0000

Good day. i have been trying to call. is it possible for me to pick up an order rather than having it delivered?

Francienne Miller

2019-12-20T14:00:36+0000

Exceptional service! I literally placed an order at 11 this morning and received my parcel at 3pm! I've never had... service like this in SA.read more

Kavuki Staffords

2019-12-12T15:33:11+0000

What a awesome shop online and the best service that we have gotten in a long for any store.. And what a great product

Khim Erasmus

2019-10-16T13:38:22+0000

Excellent service. Really quick delivery. Highly recommend!!

Melanie Engelbrecht Horne

2019-10-11T13:56:29+0000

Fast delivery and great taste!! Can't wait to begin tasting....

Carol Michalakis

2019-09-18T13:38:30+0000

I am absolutely thrilled - placed an order last night, and it arrived before 15h00 today. Is it too early for a... sundowner yet???read more

Lisa Stoger

2019-08-13T23:01:35+0000

speedy delivery and great service!

Andriet Lups

2019-08-07T13:45:34+0000

Placed my order yesterday, was delivered this morning! Thank you for great service and a great product!

Cindy van der Nest

2019-08-02T19:07:21+0000

I thrive on service. rhThis serbmvice is amazing. ordered before 9am; got home at 5pm. goods delivered. loved my G&T... with new accessories. thank you 💛💛💛💛💛read more

Cambré Acker

2019-08-02T16:07:49+0000

Amazing customer service! Quick to answer any of your questions. Secondly placed a order this morning and received my... package on the same day - now that is amazing. I am now going to have the coolest gin with my bursting boba's. Thanks guys, will definitely be ordering more from Bubble Tea Shop Online.read more

Wilmarie Viljoen

2019-07-30T07:34:01+0000

They're service is impeccable! Thank you so much for my Bursting Bobas! My G&T's is going to taste amazing!

Nicole Maré

2019-07-26T08:02:41+0000

Love bubble tea.... there service is amazingly fast ordered my things Wednesday morning and Thursday morning it was... here already....read more

Louise Fourie

2019-06-10T17:39:10+0000

I ordered Boba online late Friday afternoon Received it today, Monday. Very impressed with their service. The Boba is... delicious! Love it with my Gin. Thank you so muchread more

Suné Roos

2019-05-16T14:08:48+0000

Fast shipping ordered this morning & received it this afternoon

Zander van Rooyen

2019-05-15T06:17:57+0000

Excellent service. I was constantly updated about the status of my package. Received package less than 48 hours after... ordering.read more

Amanda de Klerk

2019-05-09T17:38:07+0000

Bought items but no delivery. 4 days of promises that parcel is on its way and will be delivered that day but still... waiting.......they most probably sent a driver that was in Chad or Sudan. Won't buy from them againread more

Desiree Jacobs

2019-03-02T09:04:54+0000

Great product and great service!

Elene Herholdt

2019-02-04T12:12:35+0000

Super fast service! Thanx

Eloise Croukamp

2019-01-29T18:09:12+0000

Awesome service. Delivered the day after I order! Love bubble tea😁

Julene Kriek Odendaal

2019-01-28T19:43:13+0000

Great and Fast service Recieved goods beautifully packed and bubble wrapped and within 24 hours of order placed. You... deserve 6 ****** Online store also user friendly Thanks :-)read more

Lindi Kinghorn Liebisch

2019-01-14T10:28:20+0000

Your service is user friendly, easy and delivery was super fast! Thank you for my bubbles & tonic flavours!!!

Karen Velthuis

2018-12-21T05:58:07+0000

WOW ...now this is service .Ordered on Wed ..delivery as per my request today Friday ..Delivery done at 7.50 this... morning . well done and thank youread more

Lenice Wessels

2018-12-18T16:39:30+0000

Wow! what great service. Before I could even track the parcel, it was delivered. This is going to be pretty awsome to... try over Christmas time.read more

Melanie Hartgill

2018-12-18T15:23:59+0000

I placed a large order at 11 am this morning and it was delivered at 4.30 pm. The product is amazing and we've had... great fun mixing and matching with all the different options.read more

Keryn Lisa Smith Askew

2018-12-18T07:44:44+0000

Wonderful A++++ service from this company EVEN DESPITE BEING 10 days before Christmas. Goods arrived 36hrs later after... placing the order. Most items were for gifts but I sneaked a taste of one of the pearls and it was so deeeevine I decided to keep 2 for myself. Thankyou BYSO.read more

Yolanda Minnaar

2018-12-13T15:39:02+0000

gosh that was quick! less than 12 hours... cant wait to play with all these yummy cocktail ingredients.

Maria Ashcroft

2018-12-12T18:24:49+0000

Top Notch Service! Same day delivery. Will be ordering again!

Corne Robertson

2018-12-06T11:30:52+0000

Super service😊 kids are having great fun with the sets

Kristine Laas

2018-11-23T14:04:32+0000

Ordered and a few hours later delivered. My daughter loves the sprinkles in the box!

Heidi Schoonwinkel Kritzinger

2018-11-22T14:10:47+0000

Wow!!!! We LOVE this tea. So impressed with the fast service. Less than 48 hours for delivery. You deserve 6 stars !!

Trudi Jansen Van Vuuren

2018-11-19T17:07:43+0000

Being in the catering industry, time is your most valuable asset... and then second to none - trustworthy... suppliers!!!! I placed my order just after 07:00 (yes in the morning)... and to my BIGGEST surprise, received my order just after 16:00 THAT SAME AFTERNOON! Awesome service. Superior quality! They will definitely hear from me again. Thanks Bubble Tea Shop Online, that is service to strive for! 🌟🌟🌟🌟🌟read more

Kim Preece Wray

2018-11-08T15:41:30+0000

Excellent and efficient. Such a pleasure to deal with a professional company like this.

Cornelia Marais

2018-11-01T09:54:56+0000

A big thank you for going the extra mile to ensure that my package gets delivered! I love your products!

Samantha Edwards

2018-10-25T15:19:41+0000

Well efficient and customer service at its best!! Don’t stop doing what you do!! Thank you for delivering on time as... promised!read more

Maryke Lambrechts

2018-10-12T08:40:44+0000

What a pleasure doing business with this company. EASY order, EASY payment, SUPER FAST delivery (I ordered 14:00 ish... Thursday, delivery Friday before 10:30). Haven't tried the product yet, but customer service 15 out of 10. Thank you!read more

Wren Heffer

2018-09-28T15:32:32+0000

Very good service, delicious boba and syrup, loved what I ordered, will definitely order again

Cassie Lee Hosken

2018-09-05T19:27:40+0000

Great service, great products, fast delivery, very happy!

Madeline Fourie

2018-08-29T04:14:03+0000

delivery was absolutely amazing less tha 24hours but the bubbles expires quickly

Gale Green

2018-07-29T11:44:39+0000

Wow... What a lovely product. Super fast delivery.

Nel Botha

2018-05-19T05:19:55+0000

Great service and very quick delivery! Some cute surprises in the box also. So much fun to open it and fantastic value... for money! Thank you so much! ��read more

Leandre Beukes

2018-05-15T18:06:35+0000

I am in awe and absolutely amazed by the extremely fast delivery services. I placed an order Monday night and received... my order THE VERY NEXT DAY!!!! Keep up the outstanding services you render!!!! :) :)read more

Annelie Combrinck

2018-04-24T18:25:28+0000

Well done on excellent products and very speedy service. I paid for my order on Monday afternoon and received my... shipment within 24 hours. I was afraid that it wouldn't be in time for the weekend but was pleasantly surprised!read more

Michelle Pretorius Venter

2018-04-03T07:18:11+0000

Delivery took 5 days but i love your product and the packaging is quality!!

Belinda Brennan

2018-02-13T13:15:56+0000

Wow wow wow... I sent a parcel to my daughter as a little "Cheer me up " gift.... awesome service .... I cant stop... saying THank you ... you made my little girls day. Thank you so muchread more

Erin Jemma Byrne

2018-01-18T15:46:52+0000

Placed my order yesterday evening around 8:30pm. Received my order today. Excellent service that was so fast and hassle... free. Haven’t tried the product yet, but ordered them for a party, so I am excited to use them.read more

Rian Ferreira

2018-01-16T07:26:37+0000

Ordered late in the afternoon, before 08h30 the next morning, my parcel was delivered. Super speedy service and... delivery. Thank you BTSOread more

Kim Berriman

2018-01-05T06:51:19+0000

Wow!!!! I ordered yesterday afternoon, and at 8:15 today received my order! Excellent service...Looking forward to... having a yummy glass of something with Bursting Boba'sread more

Rika Niehaus

2017-11-15T10:32:21+0000

Excellent service and fast delivery!! Will order from them again!

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Category Archives: FAQ

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